SUMMARY OF QUALIFICATIONS

■ Tertiary level education (Associate of Business (Administration) -United States Equivalent)
■ Exceptionally well organized and process orientated.
■ Excel at multi-tasking in a fast paced environment
■ Basic book keeping and accounting skills.
■ Highly proficient in Microsoft Office 365 Suite: Word, Excel, Outlook, Powerpoint, SharePoint
■ Proficient in computer trouble shooting, office equipment and other IT related tasks.
■ Basic website development skills.
■ 20 years of experience providing administrative/office management support
■ Exposure to Insurance, Accounting, Health and disability services Mining, Consulting, and Real Estate industries.

WORK EXPERIENCE

Slate Advisory Pty Ltd / State of Play / Electric Mine Consortium
August 2023 to October 2024

Business Operations Administrator
▪ Accounts Payables/Receivables and Payroll
▪ Created and maintained a company wide budget for all 3 entities within the business
▪ Event planning and management
▪ Governance requirements including meeting organization and minutes, ensuring contracts are signed and requirements met.
▪ Created a company wide SharePoint structure and migrated all data from DropBox
▪ Main IT contact for the office including new user set up and maintaining all background accounts.

Rocky Bay
June 2021 to August 2023

Senior Administrative Assistant
▪ CRM Software Expert
▪ Issue resolution and complaint management
▪ New community employee system training
▪ Reporting on customer utilization and system errors
▪ Create training documentation and procedures
▪ Training and oversight of junior employees
▪ Special project works as requested

Relish Gourmet
June 2019 to March 2020

Administrative Assistant
▪ Responsible for answering incoming sales and customer queries
▪ Create, make and organise gift hampers for private and corporate clients
▪ Complete end of day cash out and banking
▪ Responsible for the creation of company policies and procedures

Orthopaedic Appliances Pty Ltd
February 2017 to May 2019

WA State Manager
▪ Responsible for 11 direct reports: 3 admins, 2 techs and 6 clinicians
▪ Operational accountability for two locations with revenues exceeding $2 million per annum
▪ Full P&L accountability including reporting, management of fixed and variable costs, and achieving profitability targets
▪ Account management for both private and government funding bodies including working with organizations such as WALSA and schemes such as NDIS.
▪ Achieved a step change in performance and general operations in 6 months through the creation and implementation of tailored operating procedures.
▪ Successful completion of office relocation, under budget and in a condensed timeline.
▪ OH&S and Quality Management Compliance.
▪ Payroll, accounts receivable/payable and general HR duties.

Kirby Hawke Chartered Accountants
June 2014 to February 2017

Administration Manager
▪ Customer service liaison between staff and all clients and accounts.
▪ Issue resolution and complaint management.
▪ New employee inductions / orientation (including system training)
▪ Responsible for accounts payable and accounts receivable in both process development and implementation. 
▪Financial accountability and document control of Trust Accounts.
▪ Create and maintain cash flow and productivity reports including operational KPI reporting.
▪ Schedule and organize staff training, HR resourcing, tenure and performance management activities.
▪ Compilation of tax returns
▪ Create training documentation and procedures
▪ End of month tasks such as account reconciliations, WIP reporting, client and account forecasting and communication plans
▪ Training and management of junior employees.

The Mahoney Group
April 2006 to November 2013

Special Assistant to the COO [Project Assignment] 2008-2013
▪ Seconded to role for various special projects run by the COO including account audits, policy and process analysis/creation, resource overflow management, operational agility plans, efficiency and effectiveness studies and rapid improvement workshops
▪ Create training plans, perform on site sessions at interstate offices and host online webinars.
▪ Compile account/insurance data for comparison and analysis.
▪ Complete website analysis reports and compile improvement recommendations including impact and priority ratings.
▪ Schedule meetings, workshops, appointments and training for work groups and COO.
▪ Ad hoc requests across entire project range from COO.

Technology and System Support Specialist 2008-2013
▪ Identify problems, troubleshoot and provide technical support
▪ Monitor, maintain, upgrade and repair Applied System’s (TAM) software and Paperwise to maintain functionality.
▪ Coordinate with training department to identify potential end user training needs and participate in the design, development and delivery of software application training programs.
▪ Participate in testing new versions of software as well as developing supporting documentation.
▪ Assist with personal computer related programming issues and projects as requested.

Customer Service Agent / Account Manager 2006-2008
▪ Maintain a book of business for small business insurance clients.
▪ Review policies, certificate requests, claims and insurance needs.
▪ Financial insurance audits and record keeping in excel including template and formulae creation.
▪ Handle client calls and requests in a timely manner.

EDUCATION

Pima Community College
August 2004 to May 2013

Associate of Arts Admin of Justice Studies Degree (Associate of Business Equivalent)
Associate of Arts Liberal Arts Degree
AGEC-A Certification Liberal Arts

Mountain View High School
August 2000 to May 2024

Graduated with a 3.75 GPA

ACCREDITATIONS

Certified in General Insurance (USA)
Certified Insurance Service Representative (USA)
Network + Certified
Certificates of completion in Access and Visual Basic
Certificate of Women in Leadership
Advanced Certificate in MYOB
Certificate IV in Accounting and Bookkeeping (estimated completion Dec 2024)